Contact for Delivery Questions

If you have any questions about delivery before or after purchase, please contact us:

+40 766 809 599
[email protected]

Delivery Areas

• Romania
  • Free delivery for orders above 500 Lei / 100 EUR
  • Flat delivery fee 25 Lei / 5 EUR for orders below this threshold
• European Union
  • Free delivery for orders above 500 Lei / 100 EUR
  • Flat delivery fee 25 Lei / 5 EUR for orders below this threshold
• Worldwide
  • Free delivery for orders above 500 Lei / 100 EUR
  • Flat delivery fee 25 Lei / 5 EUR for orders below this threshold

Delivery Times

Delivery times vary depending on location, courier availability, and the size/fragility of the piece.

After your order is confirmed, we will contact you with an estimated delivery timeframe.

As philatelic collectibles require special handling and packaging, please allow extra time for preparation.

Packaging & Handling

All stamps and philatelic items are packed with the utmost care, using high-quality protective materials to ensure safe transit.

We often reuse strong, eco-friendly packaging to reduce environmental impact.

For larger or fragile lots, extra protective materials may be used.

Courier & Delivery Services

We work with trusted national and international couriers experienced in handling valuable collectibles.

For high-value items, insured or specialist shipping can be arranged for extra security.

Tracking & Notifications

Once your order is shipped, you will receive tracking information (where available).

For oversized or specialist shipments, we will keep you updated personally.

Ownership & Responsibility

Ownership and responsibility for the goods transfer to the buyer once handed over to the courier.

Any issues during transit must be reported immediately upon receipt.

Damaged During Delivery – How to Claim

Although we take great care in packaging, accidents can happen during transit.
If you receive an item damaged during delivery, please follow these steps:

• Inspect the package immediately upon delivery before signing the courier’s receipt.
• If you notice visible damage, ask the courier to record it and, if possible, refuse the delivery.
• Take clear photos of the packaging and the damaged item as evidence.
• Contact us within 24 hours of receiving the item via:
  [email protected]
  +40 766 809 599
• Keep all packaging materials until the claim is resolved.

We will review the case and arrange either a refund or compensation.

Please note that minor wear or patina consistent with the age of philatelic material does not qualify as damage.

Combined Shipments

If you order multiple items, we can combine them into one shipment where possible to reduce costs.

Some items may need to be shipped separately due to size or fragility.

Local Pickup

Pickup in person is available by appointment only at our registered address:

FILAEST IMPEX S.R.L.
Bucureşti, Sectorul 3
Strada Prof Daniel Barcianu, Nr. 12

Please contact us in advance to arrange a date and time.