Contact for Returns
If you wish to request a return, please contact us at:
+40 766 809 599
[email protected]
Please mention “Return Request” in your message so we can guide you through the process.
Can You Return a Collectible?
Due to the unique nature of stamps, philatelic material, and other collectibles, all sales are generally final.
However, returns may be accepted only if the item was misrepresented in the description (e.g. major undisclosed defects).
Legal Right of Withdrawal
According to Romanian law (OUG 34/2014), buyers purchasing online normally have 14 days to withdraw from a contract.
Exceptions for collectibles:
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Since each philatelic item or postal history piece is unique, a return is only possible if the product is significantly different from the description provided.
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Minor wear, paper toning, or age-related imperfections do not constitute a defect.
Return Conditions
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Items must be returned in the same condition as received, with all original documentation included.
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The buyer covers return shipping costs unless the return is due to our error.
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Returns must be arranged within 14 days of receiving the item.
Refunds
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Refunds are issued only after the returned item is inspected and approved.
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Approved refunds are processed within 14 calendar days to the buyer’s bank account.
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If the item is returned in a different condition (damaged, incomplete), only a partial refund may be granted.
Damaged or Incorrect Items
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If you receive a damaged item or one that does not match the listing description, please contact us immediately.
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In such cases, return shipping costs will be covered by EastPhila Stamps.
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A replacement is not always possible due to the unique nature of collectibles, so a refund will be arranged instead.
Return Address
FILAEST IMPEX S.R.L.
Bucureşti, Sectorul 3
Strada Prof Daniel Barcianu, Nr. 36